Refund policy

Every piece we sell is fine jewelry, and many are made to order. For that reason, all sales at Asik Jewelry are final. We do not offer refunds, returns, or exchanges. Instead, we stand behind our pieces with ongoing care and maintenance.

Last updated: November 6, 2026

All sales are final
All orders — placed online, in store, or as a custom request — are final. This includes gold chains, bracelets, tennis necklaces and bracelets, color-stone pieces, loose diamonds, and all custom and made-to-order work.
Custom and engagement pieces are produced specifically for you from your approved design and cannot be returned or refunded under any circumstances.

What we offer instead: lifetime care
We don't take pieces back — we take care of them. Asik Jewelry has serviced our clients' jewelry for three generations, and we offer ongoing maintenance to keep what you bought from us looking its best.

Complimentary on pieces purchased from us:
- Maintenance for normal wear and tear
- Professional cleaning and polishing, anytime
- Inspection of prongs, settings, and stones
- Tightening of prongs, settings, and loose side or center stones
- Replacement of any side stone that falls out

Available as a service (quoted based on the work):
- Re-tipping or rebuilding worn prongs
- Stone resetting
- Ring resizing
- Full rhodium dip (white gold), charged at the current cost of rhodium
- Refinishing
- Clasp and chain repair

Bring your piece in or reach out and we'll take care of it. Routine maintenance is the best way to protect your investment for the long run.

Loss of the center stone
Our care does not cover loss of the center stone itself. Insuring your ring is up to you, so we highly recommend getting jewelry insurance from a provider of your choice. Your center diamond comes with a certificate you can use for that coverage.

Manufacturing defects
We back the quality of our craftsmanship. If a piece purchased from us shows a genuine manufacturing or workmanship defect — not damage from normal wear, accidents, loss, or work done by another jeweler — contact us as soon as you notice it. We will inspect the piece and repair it at no charge.
Defect repair does not cover normal wear and tear, which our complimentary maintenance takes care of, or accidental damage, loss or theft of a piece, or repairs and sizing performed by another jeweler.

Deposits on custom orders
Custom orders begin with a 20% deposit. If you cancel before fabrication starts, your deposit becomes store credit. Once fabrication has started, deposits are non-refundable. You will approve your 3D design before we move into fabrication, so you see exactly what you're getting before the piece is made.

Changes after your down payment
Once your down payment is made, your center stone and design are set for your order. Small adjustments are welcome before we begin, such as fine-tuning the setting, band, or engraving details. A major change to the center stone (for example a different shape or a different size) or a full redesign is not included; if you request one, a restocking and redesign fee applies, and we will tell you the amount before any work changes.

Questions
We're always happy to talk through care, repairs, or maintenance.
Asik Jewelry
637 S Hill St, Booth B6, Downtown LA Jewelry District, Los Angeles, CA 90014
Hours: Monday–Saturday, 10:30 AM – 5:00 PM (PT)
Instagram: @asikjewelry
TikTok: @officialasikjewelry
Email: officialasikjewelry@gmail.com
Phone: +1 (213) 623-5407