Frequently Asked Questions

How long does a custom piece take?

Most custom pieces are ready in about 1–2 weeks from your deposit. We confirm the exact timeline with you when the design is agreed.

Do I get to see my design before it's made?

Yes. You approve a 3D preview of your piece before we begin fabrication, so you see exactly what you're getting before it's made.

How do deposits work?

A deposit reserves your order and starts the design work; the balance is due when your piece is ready. If you cancel before fabrication begins, your deposit converts to store credit. Once fabrication has started, deposits are non-refundable — standard for custom, made-to-order work.

What payment options do you have?

Pay securely online by card, split your order into a deposit now and the balance when it's ready, use our no-fee layaway, or pay in store (Afterpay is available in store through Square; a processing fee applies). See our Payment Options page for details.

Can I return or exchange a piece?

All sales are final — most of our pieces are made to order just for you. Instead, we stand behind our work with free lifetime care: professional cleaning, inspection, and prong-tightening checks on any piece purchased from us. If a piece ever shows a genuine manufacturing defect, we repair it free of charge.

What if my ring doesn't fit?

Made-to-order rings include one complimentary resize within 30 days of delivery.

Do you ship? Is it safe?

We ship nationwide with trusted, trackable carriers (about 2-day delivery on most shipments). Insurance is available and strongly recommended on higher-value pieces, and high-value packages may require a signature. You're also always welcome to pick up in person at our booth in the Downtown LA Jewelry District.

How do I start?

Use our ring estimator, message us on Instagram @asikjewelry (fastest reply), or call (213) 623-5407. Visit us at 637 S Hill St, Booth B6, Los Angeles — Monday–Saturday, 10:30 AM–5:00 PM.