Frequently Asked Questions

How long does a custom piece take?

Most custom pieces are ready in about 1–2 weeks from your deposit. We confirm the exact timeline with you when the design is agreed.

Do I get to see my design before it's made?

Yes. You approve a 3D preview of your piece before we begin fabrication, so you see exactly what you're getting before it's made.

How do deposits work?

A deposit reserves your order and starts the design work; the balance is due when your piece is ready. If you cancel before fabrication begins, your deposit converts to store credit. Once fabrication has started, deposits are non-refundable — standard for custom, made-to-order work.

Will I be charged tax or fees at checkout?

California orders add 9.75% sales tax at checkout, including on a deposit. Orders shipped outside California are not taxed — the price you see is what you pay. Standard shipping is free nationwide with no minimum, and there are no card or processing fees online. The only optional extra is expedited delivery, if you want your piece sooner.

What payment options do you have?

Pay securely online by card, split your order into a deposit now and the balance when it's ready, use our no-fee layaway, or pay in store (Afterpay is available in store through Square; a processing fee applies). See our Payment Options page for details.

Can I return or exchange a piece?

All sales are final — most of our pieces are made to order just for you. Instead, we stand behind our work with free lifetime care: professional cleaning, inspection, and prong-tightening checks on any piece purchased from us. If a piece ever shows a genuine manufacturing defect, we repair it free of charge.

What if my ring doesn't fit?

Made-to-order rings include one complimentary resize within 30 days of delivery.

Do you ship? Is it safe?

We ship nationwide with trusted, trackable carriers (about 2-day delivery on most shipments), and standard shipping is free. Every package is fully insured in transit at our expense — if a piece is lost or damaged on its way to you, you are covered. High-value packages may require a signature on delivery. You're also always welcome to pick up in person at our booth in the Downtown LA Jewelry District, free of charge.

Is my piece insured after it arrives?

No — our insurance covers the piece while it is in transit to you, and that cover ends once the package is delivered or collected. From that day the piece is yours to insure. We recommend adding it to your home contents policy or taking out a dedicated jewelry policy; we're happy to provide a written valuation for that purpose — just ask.

How do I start?

Use our ring estimator, message us on Instagram @asikjewelry (fastest reply), or call (213) 623-5407. Visit us at 637 S Hill St, Booth B6, Los Angeles — Monday–Saturday, 10:30 AM–5:00 PM.